National Heritage Board

• Architected the AI Data Platform project’s applications and GCC setup.
• Spearheaded and led large cross-functional teams to transform, develop and launch Gamification-as-a-Service cloud platform solution.
• Co-led a team of 24 in the digital solutioning and launch of the National Museum Singapore's Disco interactive pop-up room, acquiring over 6,000 unique signups and exceeding 10,000 plays.
• Directed a team of 22 to launch and operate a highly engaging interactive gamified booth event for the Singapore Night Festival 2022.
• Oversaw the design, implementation and maintenance of the application, DevOps pipelines and cloud infrastructure.
• Managed a team of Product Support Consultants to ensure optimal service delivery.

• Managed the operational delivery and maintenance of 19 National Heritage Board (NHB) websites.
• Recognized with the Whole-of-Government Digital Service Awards in 2022 and 2021 for digital service standard excellence for NHB websites.
• Implemented gamification, incentivization initiatives for museum and festival events.
• Onboarded RPA tool for Product Delivery team.
• Mentored Application Support Specialists on participating projects.

  Shimadzu (Asia Pacific) Pte Ltd

• Managed a team of offshore developers, overseeing the end-to-end delivery of a corporate mobile application for B2B partners.
• Awarded the Business Process Re-Engineering Award in 2020 for leading impactful technological advancements on product servicing.
• Led the implementation of new technologies like Jira and AWS serverless architecture, designing efficient process flows and seamless internal system integrations.
• Co-designed and optimized serverless cloud infrastructure and databases for enhanced performance and scalability.
• Oversaw the integration and implementation of secure data exchange between internet-facing systems and internal enterprise systems.
• Implemented data integrations with Oracle EBS, third-party warehouse systems, and ensured system compliance with IFRS accounting standards.

  Koei Tecmo Singapore Pte Ltd

• Orchestrated the release of over 40 significant game content updates, ensuring timely and quality delivery.
• Coordinated project deliverables effectively with internal development teams and external game publishers.
• Executed strategic cross-game collaborations and in-game sales promotions to increase Daily Average Users (DAU) and maximize Average Revenue Per Paying User (ARPPU).
• Managed communications on marketing campaigns, game content, sales performance and bug reports across international teams in Taiwan, China, Singapore and Japan.

  Miyazaki City Hall, Japan

• Delivered impactful community projects aimed at promoting international culture and foestering cross-cultural understanding.
• Provided real-time intepretation services for the City Mayor at key tourism promotion events and official meetings.
• Translated official city publications and provided essential assistance to foreign residents navigating city services.
• Presented a widely attended seminar on 'Advice on Everyday Living in Miyazaki' to support new international residents.

  Singapore Armed Forces

• Designed and developed a comprehensive web-based Information Management System, resulting in significant savings of 67.5 man-days per month.
• Managed the full project lifecycle from Minimum Viable Product (MVP) conceptualization to successful deployment.
• Established robust intranet infrastructure for on-premise deployment and implemented a reliable data backup solution.